SOURCE
ACCURATELY IDENTIFYING QUALITY CANDIDATES THROUGH TECHNOLOGY & HUMAN CENTRIC RECRUITING
About Frontline
In 2005, Jill Blankenship started Frontline Call Center with the intentions to provide employment opportunities to the San Juan Islands. With great success, Frontline has expanded and now serves a vast variety of businesses internationally. Frontline is an inbound call center that specializes in technology support and customer care.
The Challenge
Recently, Frontline was charged with getting a team of twenty-five remote hires together within a very short timeframe and retaining hires throughout training. Frontline has experienced a new hire drop out rate of up to 50%. In this fast paced environment, ensuring these new hires would surpass training was crucial to meet the needs of their client.
The Insight
Frontline needed a solution that was easy to use, fast, affordable, and most of all effective. Traditional recruiting has not been successful due to lack of accuracy vetting quality candidates and retaining good talent.
The Solution
It was an easy “Yes” for ApplicantOne SOURCE. This one-of-a-kind product combines the power of an ATS (Applicant Tracking System) with a personal recruiting assistant. SOURCE was the perfect solution for Frontline Call Center.
After gathering an understanding of what Frontline’s needs were, SOURCE was able to distribute job postings and vet candidates quickly and accurately. Within a couple of weeks, Frontline had hired 14 of the 25 positions through SOURCE.
Not only has Frontline saved time throughout this process, but they have seen a significant decrease in their new hire drop rate. Frontline was experiencing a drop rate of up to 50% for new hires. With SOURCE, their drop rates have decreased to 14%. SOURCE was able to identify quality candidates accurately allowing Frontline to meet their hiring needs.
The Bottom Line
Hiring is hard. It’s a tedious and time consuming task that requires committed attention. But now, you don’t have to carry the stress of hiring. ApplicantOne SOURCE can hire faster and find the quality candidates you need. It’s easy. It’s accurate. It’s affordable. It’s ApplicantOne SOURCE. Hiring just got smarter.